Cluster Manager
Core
Leading and overseeing operational performance across a designated region, ensuring exceptional service standards across business lines including DMS, RDS, DPS, and SDS.
Role type
Regional Operations Manager
Builds
Operational excellence, facility management, workforce planning, and business integration for records and information management services.
Domain
Records and information management, logistics, and facility operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
multi-site operations leadership, geographically dispersed team management, operational strategy development, facility capacity assessment, business integration, budget management, workforce planning, compliance monitoring, customer service management, cost control, continuous improvement
Preferred skills
records management experience, merger and acquisition integration, Lean Six Sigma methodologies, OHSE&Q standards knowledge
Technologies
ReQuest/O'Neil
Responsibilities
Lead operational activities across all locations within the assigned region, ensure business lines are adequately resourced, maintain operational facilities in accordance with standards, lead operational integration of newly acquired businesses, manage regional workforce planning and headcount, ensure compliance with SOPs across all locations, manage operational budgets and cost control initiatives
Seniority
Senior, hands-on IC
