IT Support Manager
Core
Leading a team of application support engineers to manage daily support operations, prioritize mission-critical tasks, and ensure adherence to contractual SLAs for a large client base in records and information management.
Role type
Senior IT Support Manager (Team Lead)
Builds
IT support operations and client digital transformation solutions
Domain
Information Technology / Records and Information Management
Deliverable
client delivery
Required skills
Team leadership and management, Incident and problem management, ITSM principles, Root Cause Analysis (RCA), Workflow automation, Compliance and security coordination
Preferred skills
Cloud platforms (AWS, Azure, GCP), Containerization (Docker, Kubernetes), Content Service Platforms (Alfresco, Hyland, Nuxeo), Server-Oriented Architecture (SOA)
Technologies
Microsoft IIS, .NET, SQL, REST API, Alfresco, Hyland, Nuxeo, AWS, Azure, GCP, Docker, Kubernetes
Responsibilities
Manage a team of support engineers, oversee daily support operations, drive incident and problem management, collaborate cross-functionally with Product and Engineering teams, uphold operational excellence in pre-production and release management, implement process optimization, ensure compliance and security standards
Seniority
Senior, hands-on IC with team leadership