Salesforce Support Analyst
Core
Provide Level 1/2 support, administration, and integration troubleshooting for a large-scale Salesforce environment serving Sales, Service, Marketing, and Finance teams.
Role type
Salesforce Support Analyst / Administrator
Builds
Salesforce platform stability, user access, automation flows, and data integrity across Sales Cloud, Service Cloud, and integrations.
Domain
Enterprise CRM (Salesforce) / Cloud Computing
Required skills
Salesforce Administration, User Management, Ticket Resolution, Release Management, Declarative Automation (Flows), CPQ Support, Case Management, Omni-Channel Troubleshooting, Integration Monitoring, ERP Integration, Reporting & Dashboarding, Data Analysis
Preferred skills
Salesforce CPQ, Field Service Lightning, APEX/Visualforce reading
Technologies
Salesforce, Jira, ServiceNow, Data Loader, Workbench, Excel, Oracle ERP
Responsibilities
Manage user profiles, roles, and licensing; triage and resolve support tickets; test and support Salesforce releases; troubleshoot Sales Cloud pipeline and CPQ issues; maintain Service Cloud case rules and Omni-Channel routing; monitor Marketing Cloud integrations; resolve ERP data sync errors; build and maintain complex dashboards and reports.
