Data Center Support
Core
Provide Tier 1 network support and hands-on hardware troubleshooting for servers, network, and security equipment in a data center environment.
Role type
Senior IC Data Center Support Engineer
Builds
Corporate and Data Center technologies, specifically within the Federal network environment
Domain
IT Infrastructure / Network Engineering
Required skills
Network troubleshooting, Server platform support, Firewall configuration (Juniper, Palo Alto), Switch/Routers configuration (Cisco, Juniper, Arista), Network monitoring tools (Tufin, NetBrain, Solarwinds), Incident management, Root cause analysis
Preferred skills
Team management, Project planning, Emerging technology adoption, Regulatory documentation
Technologies
Juniper, Palo Alto, Cisco, Arista, Tufin, NetBrain, Solarwinds
Responsibilities
Monitor and troubleshoot network and server environments, Perform restorative and maintenance actions, Handle escalated issues, Implement network improvement projects, Troubleshoot system outages, Participate in 24x7x365 on-call rotation
Seniority
Mid-Senior, hands-on IC with team guidance