Asistente de Servicio al Cliente
Core
Frontline customer service and sales representative at a physical service kiosk, handling user orientation, complaint resolution, document intake, and direct sales of consumer reports.
Role type
Customer Service Representative (Sales Support)
Builds
Consumer credit reports and information services
Domain
Financial Services / Credit Reporting
Deliverable
client delivery
Required skills
Conflict resolution, active listening, document validation, direct sales, digital platform guidance
Preferred skills
Experience in Telecom, Banking, or Insurance
Technologies
D2C digital platform
Responsibilities
Welcome and assist users at the service kiosk; receive, evaluate, and follow up on customer complaints and inquiries; guide customers on using the digital platform; receive, validate, and register official documents; promote and sell consumer reports directly; report operational incidents to supervision.
Seniority
Entry-level to Junior