Credit Investigator - Junior
Core
Resolve customer requests and act as a liaison between clients, consumers, and Equifax by conducting credit-based research and updating reports.
Role type
Junior credit investigator (operations)
Builds
Updated or corrected credit reports for clients
Domain
Financial services / Credit reporting
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telephone interviews, email contacts, web-based research, faxing, data repository research, document review, audit, data validation, troubleshooting
Preferred skills
Call center experience, computer skills, credit experience/knowledge, problem solving, multitasking
Technologies
FACT, eOSCAR, automated systems
Responsibilities
Perform credit-based research tasks, conduct conference calls between consumers and creditors, validate/complete and document requested data, perform document review and audit, identify and troubleshoot issues within scope
Seniority
Junior, entry-level IC