Support Operations Engineer - Intermediate
Core
End-to-end resolution of high-urgency client support requests for the Equifax BusinessConnect Salesforce managed package application, ensuring environments remain performant and secure.
Role type
Intermediate Support Operations Engineer (Salesforce)
Builds
Production fixes, hotfixes, and functional improvements for the BusinessConnect application
Domain
FinTech / Credit Decisioning / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Apex development, Lightning Web Components (LWC), Salesforce Flows, SOQL querying, REST/SOAP API diagnostics, ServiceNow ticket management, Jira Kanban management, root cause analysis (RCA), user provisioning and license auditing
Preferred skills
FinTech domain knowledge (commercial banking, credit decisioning), post-incident summary drafting, managing high-pressure production outages
Technologies
Salesforce, Apex, LWC, Flows, ServiceNow, Jira, Workbench, Data Loader, Developer Console
Responsibilities
End-to-end ownership of client support incidents from intake to resolution; Design, test, and deploy safe hotfixes using Apex and LWC; Resolve integration hurdles by analyzing XML, JSON, and API logs; Conduct deep-dive RCA using debug logs and developer tools; Perform advanced data inquiry and extraction for client requests; Lead ticket intake in ServiceNow and translate defects into Jira user stories; Act as primary technical point of contact for client communication; Monitor SLA compliance and produce weekly status reports; Oversee user provisioning and permission set mapping.
Seniority
Intermediate, hands-on IC