Costumer Contact
Core
Optimizing and monitoring customer order processing, shipping, and returns while acting as a liaison between customers, production, and distribution departments.
Role type
Senior IC customer contact and logistics coordinator
Builds
Customer order fulfillment, emergency delivery logistics, and dispute resolution processes
Domain
Automotive supply chain and logistics
Required skills
SAP, order processing, logistics coordination, emergency delivery management, dispute resolution, reporting analysis, liaison communication
Preferred skills
STLA, CHAMPS, Covisint, 3270, IMS7, GSDB, Tier 1 automotive industry experience
Technologies
SAP, STLA, CHAMPS, Covisint, 3270, IMS7, GSDB
Responsibilities
Process complex customer orders and resolve delivery issues, track product shortages and delivery dates, manage materials systems for assembly plants, formulate emergency delivery logistics, handle customer payments and disputes, analyze customer inquiries and sales trends
Seniority
Mid-level, hands-on IC