CS- MPS Customer Support Engineer-HsinChu
Core
1st line customer support and field service for high-tech lithography machines, handling installation, upgrades, lens swaps, and technical issue resolution.
Role type
Senior IC field service and customer support engineer
Builds
Lithography machine uptime and customer satisfaction for semiconductor manufacturing clients
Domain
Semiconductor manufacturing equipment / High-tech lithography
Deliverable
physical/clinical work
Required skills
Lithography machine service, installation, upgrade/retrofit, lens swap, application advice, technical issue analysis, weekend on-site support, travel management
Preferred skills
Semiconductor industry experience, electrical/mechatronics/mechanical engineering background
Technologies
Lithography machines, data analysis tools, spreadsheet software, presentation software
Responsibilities
Serve as primary customer contact for service requests, perform field service tasks (installation, upgrades, lens swaps), analyze and resolve technical issues, escalate complex problems, manage weekend on-site duties, travel to support overseas projects
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/J-00350421-cs-mps-customer-support-engineer-hsinchu-at-asml)