Customer Response Team (CRT) Group Leader
Core
Lead a team to resolve HMI field issues and drive structural problem solving for e-Beam inspection systems in the China region.
Role type
Senior IC team leader (HMI field support)
Builds
Resolution of field escalations and structural issue fixes for e-Beam tools
Domain
Semiconductor manufacturing equipment (e-Beam inspection/metrology)
Deliverable
client delivery
Required skills
e-Beam inspection and metrology system knowledge, HMI CS/GSC/D&E field experience, team management for small groups, stakeholder coordination
Preferred skills
Engineering degree (Electrical/Mechatronics/Mechanical), deep understanding of e-Beam tool field and customer situations
Technologies
e-Beam inspection systems, metrology systems
Responsibilities
Lead CRT team for HMI China field issue escalation solving, Build CRT competence, Collaborate with HMI field CS and TW DE, Work with BJ D&E team to drive structure issue solving, Team management and daily operation
Seniority
Senior, hands-on IC with leadership