IT Help Desk
Core
Provide professional, timely technical support remotely and occasionally at client locations, diagnosing and resolving hardware, software, operating system, and network connectivity problems for dental and orthodontic practices.
Role type
IT Help Desk Technician
Builds
IT support services for dental and orthodontic practices
Domain
Healthcare IT / Managed Services
Required skills
Windows 10/11 support, networking concepts (TCP/IP, DNS, DHCP), Microsoft 365 troubleshooting, hardware troubleshooting, customer service, analytical problem-solving
Preferred skills
Managed Services Provider experience, Microsoft 365 administration, Active Directory, Windows Server, RMM, ticketing systems, cybersecurity practices, dental/healthcare technology
Technologies
Active Directory, Cisco, Hardware, Microsoft 365, Network, Security, TCP/IP, VPN, Windows, Office 365
Responsibilities
Diagnose and resolve hardware, software, OS, and network connectivity problems; Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, and peripherals; Support Microsoft 365 applications and services; Troubleshoot routers, switches, wireless access points, firewalls, and VPN connections; Manage user accounts, password resets, and permissions; Record troubleshooting steps and client communications in ticketing system; Monitor client systems and respond to alerts; Follow cybersecurity practices; Work with senior technicians on complex issues; Contribute to IT projects like workstation deployments and network upgrades.
Seniority
Entry-level to Mid-level, hands-on IC
