Customer Quality Engineer
Core
Drive quality improvement for strategic customer accounts by resolving issues, managing product launches, and ensuring compliance with customer requirements.
Role type
Customer Quality Engineer
Builds
Production quality processes, corrective action plans, and customer satisfaction strategies
Domain
Manufacturing / Quality Engineering
Required skills
Problem-solving, statistical process control, measurement system analysis, risk management, audit coordination, corrective action management, data analysis, warranty analysis, process improvement, customer communication, project coordination
Preferred skills
Experience with Production Part Approval Process (PPAP), Layered Process Audits, Sensata tools, Microsoft Office proficiency
Technologies
Microsoft Office (Outlook, Word, PowerPoint, Excel), Sensata tools
Responsibilities
Analyze and solve complex production quality problems, coordinate product launch quality activities, handle customer returns and complaints, conduct measurement system analysis and statistical process control, train technicians and inspectors, manage non-conforming parts, develop customer satisfaction plans, perform risk assessments and warranty analysis, facilitate risk management compliance, work with cross-functional teams to resolve customer challenges
Seniority
Mid-level, hands-on IC