Customer Service & Order Management Specialist, DACH Aftermarket
Core
Primary point of contact for assigned customer portfolio in Germany and DACH, managing order entry, delivery status, and supply-related issues.
Role type
Customer Service & Order Management Specialist
Builds
Customer order fulfillment and delivery commitments
Domain
Automotive Aftermarket / Manufacturing
Required skills
Order management, ERP systems, Microsoft Office, supply chain coordination, risk identification, manual order entry, chargeback processing
Preferred skills
Automotive/OE experience, French language
Technologies
ERP systems, Microsoft Office (Outlook, Word, PowerPoint, Excel)
Responsibilities
Manage customer demand and order requirements from entry through delivery; Identify potential supply or delivery risks and coordinate solutions; Execute manual order entry; Communicate delivery risks proactively; Approve/reject chargebacks and submit debit/credit memos; Collaborate with planning and logistics teams on shipment execution.
Seniority
Mid-level, hands-on IC