Software Support Engineer
Core
Second-level support for desktop applications, resolving technical issues for customers and creating training materials.
Role type
Software Support Engineer
Builds
Customer support operations for desktop applications
Domain
Hearing healthcare software and hardware
Deliverable
client delivery
Required skills
problem-solving, deductive reasoning, verbal communication, written communication, help desk experience
Preferred skills
cloud-based software familiarity, CRM/ticketing tools experience, Windows experience
Technologies
Cloud CRM, Hardware Support, JIRA, Windows, Zendesk
Responsibilities
Respond to customer inquiries, resolve technical issues, keep customers informed about open cases, provide second-level support for desktop applications, take part in software release testing, create training and reference materials
Seniority
Entry-level
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