Customer Experience Representative
Remote
Core
Serve as the main point of contact for customers throughout their journey on a self-service ski trip booking platform, providing post-booking support and in-trip assistance.
Role type
Customer Experience Representative (Travel Tech) (via careerplan.io/jobs/F8-00C-1A-270-customer-experience-representative-at-weski)
Builds
A fully customized ski holiday booking flow combining flights, accommodation, transfers, ski passes, equipment, and lessons.
Domain
Travel Technology / Ski Tourism
Deliverable
client delivery
Required skills
Native English, 3+ years customer service, 2+ years Travel Tech B2C, CRM systems (HubSpot/Zendesk), problem-solving, technical self-learning, multitasking
Preferred skills
Ski experience