Teamleiter Kundensupport Applikationen (m/w/d)
Core
Leading a customer support team for high-tech metrology instruments used in semiconductor surface analysis.
Role type
Senior IC team lead (customer support)
Builds
Customer support operations and technical resolution for semiconductor metrology hardware and software
Domain
Semiconductor industry + metrology/optics
Deliverable
client delivery (via careerplan.io/jobs/F4-00D-AD-177-teamleiter-kundensupport-applikationen-mwd)
Required skills
Technical leadership, team management, technical support analysis, project management, structured problem-solving
Preferred skills
Semiconductor technology knowledge, spectroscopy, solid-state physics, optics
Technologies
Metrology instruments, spectroscopy systems, optical systems
Responsibilities
Lead the customer support team and prioritize tasks, support staff in analyzing and resolving technical issues, monitor and track support requests, conduct acceptance tests at the factory and customer sites, analyze support cases to identify recurring issues and improvement areas, create and maintain a structured solution knowledge base
Seniority
Senior, hands-on IC with team leadership