Tech Support Engineer
Core
Provide critical implementation support to EX.CO customers by handling operational, data-driven, and configuration-based tasks to streamline processes and ensure high-quality execution. (via careerplan.io/jobs/F0-005-5D-07A-tech-support-engineer-at-exco)
Role type
Implementation Support Engineer
Builds
Publisher video platform configurations and operational workflows
Domain
Video publishing and monetization
Required skills
JavaScript debugging, CSS, HTML, logging/monitoring tools, API response analysis, Git workflows, troubleshooting
Preferred skills
AI tools & automation, QA automation, technical degree
Technologies
Datadog, Groundcover, Logz.io, Git
Responsibilities
Support client onboarding, manage platform configurations, assist with post-launch QA and troubleshooting, monitor system performance, generate reports, maintain internal dashboards
Seniority
Mid-level, hands-on IC
