Head of Customer Experience & Quality - China
Core
Leading quality management and customer experience initiatives for a key business line in China, ensuring product performance, reliability, and service delivery meet internal and external expectations.
Role type
Senior leadership quality and customer experience manager
Builds
Robust quality systems, customer satisfaction programs, and supplier quality governance
Domain
Manufacturing / HVAC / Industrial
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality strategy development, KPI monitoring, Voice of Customer (VOC) analysis, supplier quality management, root cause analysis, Lean/Six Sigma methodologies, team leadership, cross-functional collaboration
Preferred skills
Experience in manufacturing, HVAC, or industrial industries
Technologies
Lean, Six Sigma, CAPA
Responsibilities
Develop and implement quality strategies aligned with regional and global objectives; Drive customer-centric initiatives to improve end-to-end customer experience; Collaborate with Program Management, Product Engineering, and Supplier Quality to ensure quality alignment; Oversee supplier quality performance and ensure compliance with company standards; Evaluate industry best practices and translate them into standardized procedures; Lead and develop a high-performing quality and CX team
Seniority
Senior, hands-on IC with team leadership