Manager, Service Training & Performance Analytics
Core
Design, coordinate, and deliver technical service training programs while analyzing dealer and customer support performance data to drive service readiness and compliance for fleet customers and dealers.
Role type
Manager, Service Training & Performance Analytics
Builds
Dealer service performance, EV service readiness, and compliance programs (Platinum Support, AORA, SORA)
Domain
Commercial vehicle service (chassis, bus, EV) and dealer network management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical training program design, data analysis, dashboard development, LMS administration, project management, compliance administration, stakeholder collaboration
Preferred skills
EV maintenance knowledge, Power BI proficiency, dealer standards management, event planning
Technologies
Microsoft Excel, Learning Management Systems (LMS), Power BI
Responsibilities
Design and deliver technical service training for fleet customers and dealers; Analyze service and warranty data to identify performance gaps and trends; Administer the Learning Management System and maintain training records; Manage the Platinum Support program and dealer excellence initiatives; Oversee annual AORA and SORA compliance processes for dealers; Review and approve dealer labor-rate increase requests based on compliance criteria
Seniority
Manager, hands-on IC
