Customer Support Physicist- Boston
Core
Provide end-to-end technical support for quantum computing control systems, troubleshooting hardware and software issues for global customers.
Role type
Senior Support Engineer (Quantum Computing)
Builds
Quantum computer control systems and support workflows
Domain
Quantum computing, control systems, hardware/software integration
Deliverable
client delivery
Required skills
experimental physics (MSc), Python, Linux environment, hardware installation, global travel, root cause analysis, R&D collaboration
Preferred skills
computer networks, IT knowledge
Technologies
Python, Linux
Responsibilities
Own and provide end-to-end support to global customers; Communicate and troubleshoot with customers to identify root causes; Investigate issues in-house and collaborate with R&D teams; Suggest and communicate workarounds; Research solutions to recurrent software and hardware issues; Manage ongoing communication and ensure customer satisfaction; Support hardware installations; Travel globally to customer sites; Document technical knowledge and issue resolution procedures
