Technical Trainer
Core
Deliver live technical training and develop self-paced e-learning courses for Clio Operate customers to enhance legal practice management workflows.
Role type
Technical Trainer / Instructional Designer
Builds
Self-paced Articulate Rise courses, job aids, and live training sessions for Clio Operate users
Domain
Legal technology / Practice management software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Articulate Rise, instructional design (ADDIE), LMS administration, technical troubleshooting, live facilitation, legal practice management software knowledge
Preferred skills
Storyline, adult learning principles, stakeholder management
Technologies
Articulate Rise, Learning Management System (LMS)
Responsibilities
Assess customer technical environments to identify training needs, conduct interactive live training sessions, troubleshoot configuration questions, design and build self-paced e-learning courses, maintain and update training content based on product releases, manage LMS content and reporting, develop supporting learning assets like job aids and storyboards
Seniority
Mid-level, hands-on IC
