Bilingual Patient Support Agent
Core
Primary point of contact for patients, assisting with appointment scheduling, care navigation, and post-visit guidance via phone, email, chat, and text.
Role type
Bilingual Patient Support Agent (via careerplan.io/jobs/BA-006-9E-175-2A-601-bilingual-patient-support-agent)
Builds
Patient care journey support and clinic operational coordination
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), appointment scheduling, multi-channel communication (phone/email/chat/text), CRM usage, record keeping, task prioritization
Preferred skills
Experience in customer service or patient support, familiarity with multiple software platforms
Responsibilities
Respond to patient inquiries via inbound/outbound calls, emails, texts, and web chats; Schedule and manage patient appointments; Provide pre/post-appointment instructions; Follow up with patients; Coordinate clinic operations; Maintain accurate interaction records
Seniority
Entry-level / Individual Contributor