Conversational Data Engineer
Core
Creating customer-specific synthetic data and maintaining RAG and knowledge pipelines for voice and chat deployments.
Role type
Senior IC conversational data engineer
Builds
Synthetic voice and chat transcripts, training and evaluation dialogues, knowledge-base articles, FAQs, and structured entity values for CCAI platforms.
Domain
Conversational AI, NLP, Knowledge Retrieval (RAG)
Deliverable
production ML models
Required skills
Synthetic data generation, retrieval quality assessment, privacy safety validation, pipeline engineering, domain analysis (intents, entities, tone), multilingual data handling
Preferred skills
LLM-based synthetic data generation, BigQuery, S3, document stores, multilingual data generation or evaluation
Technologies
AWS, GCP, BigQuery, S3, CCAI, RAG
Responsibilities
Analyze customer domains including intents, entities, and languages; Generate synthetic transcripts and training dialogues; Create supporting content like FAQs and knowledge articles; Schedule and document index refreshes; Validate synthetic data for realism and PII absence; Maintain reusable data generators and quality checklists; Automate pipeline jobs with DevOps.
Seniority
Senior, hands-on IC
