Technology Support Engineer
Core
Resolve incidents and problems across multiple business system components to ensure operational stability of enterprise network infrastructure.
Role type
Level 2 Enterprise Network Operations Center (NOC) Engineer
Builds
Continuous monitoring, management, and maintenance of enterprise network infrastructure
Domain
IT Operations / Network Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Network infrastructure management, Network protocols (routing, switching, WLANs, VPNs, firewalls), Network troubleshooting, Incident management, Network monitoring tools, Hardware/software troubleshooting, Automation scope identification
Preferred skills
CCIE certification, Advanced network optimization, Mentorship of junior staff
Technologies
Cisco routers/switches, Cisco Wireless, Extreme Wireless, F5 Load Balancers, Cisco ACI, VMware AVI, CradlePoint Routers, Packet capturing tools, Cisco ISE, Infoblox, Cisco SD-WAN, NetGate, Microsemi Time Server, SNOW, Infoblox, Netbrain, PRTG
Responsibilities
Monitor network performance and health using advanced network management tools, Analyze network alerts and incidents to identify potential issues, Troubleshoot and resolve escalated network issues including hardware and connectivity problems, Perform scheduled maintenance activities including firmware upgrades and patching, Maintain detailed records of network incidents and changes, Generate comprehensive reports on network performance and resolutions, Provide training and mentorship to Level 1.5 NOC staff, Escalate unresolved or critical issues to Level 3 support or network engineers
Seniority
Mid-Senior, hands-on IC