Technology Support Engineer
Core
Resolve incidents and problems across multiple business system components, ensure operational stability, and implement Requests for Change (RFC) for Azure Virtual Desktop environments.
Role type
Senior IC cloud infrastructure engineer (VDI/AVD)
Builds
Production VDI infrastructures, hostpools, appgroups, and automation runbooks for customer environments.
Domain
Cloud infrastructure, Virtual Desktop Infrastructure (VDI), Microsoft Azure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Azure Windows Virtual Desktop, M365 Cloud PC/Intune, MECM, PowerShell scripting, Terraform, Windows 10/11 Multi-session OS, Azure Active Directory, Azure Virtual Networks, VPN Gateways, FSLogix Profiles, Azure Logic Apps, Azure Image Galleries, Azure Monitoring, Key Vault, Storage Accounts, Azure Files, NetApp Files, Office 365, Teams, Mobile Device Management, Single Sign-On, Active Directory, Identity and Access Management
Preferred skills
Citrix, Horizon Environment, SCCM Co-Management, Azure Landing Zones, Azure Automation Accounts, MSIx appattach, Azure Virtual Desktop code-based deployment, global customer support experience, AZ-900/AZ-140 certifications
Technologies
Microsoft Azure, Windows 10/11, M365, Intune, MECM, PowerShell, Terraform, Citrix, Horizon, SQL Server, IIS, FSLogix, Azure Logic Apps, Azure Monitor, Key Vault, NetApp
Responsibilities
Manage and troubleshoot VDI infrastructures, perform VDI upgrades and migrations, configure VDI patch management and policies, manage VDI license migrations and renewals, deploy automation runbooks and Azure Logic Apps for auto-scaling, create custom Windows images for AVD deployments, monitor AVD environments using native and third-party tools.
Seniority
Senior, hands-on IC