Application Support Engineer
Core
Act as a software detective to monitor, investigate, and resolve complex issues across critical business system components to ensure business continuity and optimal performance.
Role type
Senior Application Support Engineer (Network Infrastructure)
Builds
Stable, reliable network infrastructure and business-critical systems
Domain
IT Operations / Network Infrastructure
Required skills
Network infrastructure expertise, network architecture knowledge, protocol troubleshooting, log analysis, performance metrics analysis, network security principles, cross-functional coordination, team leadership, incident management, vendor management, budget oversight, security compliance
Preferred skills
CCNP certification, ITIL certifications, shift management experience, 24x7 support readiness
Technologies
Network monitoring tools, cloud integration platforms, automation frameworks, zero-trust network architectures
Responsibilities
Manage and mentor a 50+ person engineering and operations team; act as the ultimate escalation point for major network incidents; drive strategic network projects and cloud integrations; manage global vendor relationships and multi-million-dollar infrastructure budgets; enforce security and compliance standards; streamline support processes to improve system reliability.
Seniority
Senior, hands-on IC with leadership responsibilities