Program/Project Management Lead
Core
Manage overall delivery of programs or projects to achieve business outcomes, defining scope and monitoring deliverables.
Role type
Senior Program/Project Management Lead
Builds
Complex project workflows and program deliverables for business objectives
Domain
IT Service Management (ServiceNow CSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow Customer Service Management (CSM), project management methodologies, cross-functional team coordination, issue resolution, stakeholder communication, project tracking tools
Preferred skills
NA
Technologies
ServiceNow CSM
Responsibilities
Lead planning and execution phases to ensure timely delivery of milestones, monitor project risks and implement mitigation strategies, facilitate communication channels among stakeholders, provide solutions to problems applying across multiple teams, support junior team members with guidance
Seniority
Senior, hands-on IC