Application Support Engineer
Core
Act as a software detective to investigate and resolve issues within critical business systems, ensuring continuous service availability and system integrity.
Role type
Senior Application Support Engineer (Network Infrastructure focus)
Builds
Critical business systems and their supporting infrastructure
Domain
IT Operations / Network Infrastructure
Deliverable
client delivery
Required skills
Network infrastructure troubleshooting, system log analysis, root cause analysis, cross-functional collaboration, process improvement, team mentorship
Preferred skills
Network security principles, hardware/software component knowledge
Technologies
Network protocols, network hardware, diagnostic tools
Responsibilities
Monitor system performance and identify disruptions, collaborate with teams to manage support operations, lead efforts to streamline support processes, mentor junior team members, provide solutions for immediate and cross-team problems, make key technical decisions for the team