Senior Field Service Engineer
Core
Senior Field Service Engineer supporting Nova's chemical metrology and process control solutions for semiconductor metal plating applications.
Role type
Senior Field Service Engineer (Physical/Industrial)
Builds
Automated chemical analysis, monitoring, and dosing control systems for copper and specialty metal plating baths.
Domain
Semiconductor manufacturing / Chemical Metrology
Deliverable
physical/clinical work
Required skills
analytical chemistry knowledge, semiconductor manufacturing experience, hands-on troubleshooting, mechanical and electrical aptitude, first-level software troubleshooting, cleanroom environment familiarity, SECS/HSMS protocols, project and time management, problem-solving, data analysis, diagnostic abilities, customer relations.
Preferred skills
multi-discipline semiconductor metrology equipment familiarity, integration with different equipment platforms, understanding of semiconductor safety standards and yield requirements.
Responsibilities
Support Nova and End Users under warranty and service support agreements; Maintain accurate reporting of customer support activities; Assist with new equipment installations, add-ons, and upgrades; Provide feedback to the division based on customer experiences; Produce regular reports for customers and management; Provide customer training and retraining; Manage Nova's parts inventory at assigned locations; Repair parts and components according to service policies; Ensure spare systems are properly stored; Provide sales support with technical information; Collaborate with sales and customers for on-site evaluations; Familiarize with customer operating methods and policies; Adhere to customer site safety and performance policies; Maintain confidentiality of customer information; Provide customer support during defined working hours.
Seniority
Senior, hands-on IC