Senior Client Advisor
Core
Coordinate treatment and care services for people with complex injuries to support recovery, independence, and community participation within the CTP Care Scheme.
Role type
Senior Client Advisor (Personal Injury Claims & Care Coordination)
Builds
Person-centred recovery plans and care service coordination for clients with significant injuries
Domain
Insurance / Personal Injury Claims / Healthcare Coordination
Deliverable
client delivery
Required skills
managing complex personal injury claims, interpreting medical and claims information, making evidence-based treatment decisions, partnering with insurers and healthcare providers, caseload management, navigating complex stakeholder situations
Preferred skills
understanding chronic injury and disability needs, empathetic communication, balancing competing priorities
Responsibilities
Manage a portfolio of clients with complex treatment and care needs, review and interpret complex medical and claims information, make evidence-based decisions on reasonable and necessary treatment services, partner with clients and service providers to develop goals, communicate treatment decisions clearly and empathetically, contribute to quality and continuous improvement across CTP Care
Seniority
Senior, hands-on IC
