Staff Technical Account Manager
Core
Strategic account management focusing on cloud cost intelligence, AI ROI analysis, and financial optimization for enterprise customers.
Role type
Staff Technical Account Manager (Strategic IC)
Builds
Strategic customer success plans, cost optimization playbooks, and executive business reviews.
Domain
B2B SaaS / Cloud FinOps / AI ROI
Deliverable
client delivery
Required skills
Cloud cost analysis, SQL, BI dashboarding, strategic account management, mentorship, data analysis, cross-functional leadership
Preferred skills
FinOps certifications, cloud architecture knowledge, executive presentation skills
Technologies
AWS, GCP, Azure, Excel, Quicksight, Looker, Domo, Tableau, SQL
Responsibilities
Mentor and coach fellow TAMs on continuous improvement; Maintain strong strategic relationships with senior customer personas; Conduct periodic executive business reviews to communicate value and KPIs; Solve complex customer/vendor issues and prevent negative service trends; Build and monitor customer adoption metrics to drive NPS; Develop scalable technical solutions and runbooks for customer success; Lead joint success planning workshops and support internal tool enhancements; Create and maintain standards for data analysis and stakeholder presentations.
Seniority
Staff, hands-on IC with mentorship responsibilities
