Field Service Technician
Core
On-site maintenance, repair, and installation of gaming equipment and systems at customer venues.
Role type
Field Service Technician (Gaming Hardware)
Builds
Gaming machines, electronic/mechanical systems, and related infrastructure
Domain
Gaming industry / Electronics and Mechanical Repair
Deliverable
physical/clinical work
Required skills
troubleshooting, preventative maintenance, system diagnostics, equipment installation/removal, mobile device proficiency, manual handling, regulatory compliance
Preferred skills
gaming industry experience, electronics/mechanical repair background, familiarity with diagnostic tools, WHS compliance experience
Responsibilities
Perform scheduled preventative maintenance and break/fix repairs on gaming equipment; complete installations, upgrades, and game changes at customer sites; investigate and resolve complex system faults; respond to service calls and meet SLA requirements; accurately report activities and inventory using field service tools; ensure compliance with venue and company WHS and regulatory policies.
Seniority
Individual Contributor
