Remediation Team Leader
Core
Lead a team resolving high-risk, high-impact customer issues including executive complaints, tribunal matters, and privacy incidents.
Role type
Senior Team Leader, Customer Remediation
Builds
Resolution outcomes for complex customer disputes and regulatory matters
Domain
Telecommunications / Customer Advocacy
Deliverable
client delivery
Required skills
Team leadership, high-risk case management, regulatory compliance, executive stakeholder management, critical thinking, governance
Preferred skills
Experience with vulnerable customer cases, interpreting regulatory frameworks
Responsibilities
Take ownership of high-risk customer issues, lead team triage and resolution, manage executive complaints, provide recommendations to senior leaders, ensure adherence to regulatory standards
Seniority
Senior, hands-on IC with team leadership