Billing Customer Service Officer
Core
Process resident billing transactions and manage accounts to ensure compliance with aged care legislation while delivering accurate, timely services to residents and families.
Role type
Billing Customer Service Officer
Builds
Residential aged care billing and account management services
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
transaction processing, accounts receivable systems, Excel, complex query resolution, regulatory compliance
Preferred skills
shared services experience, aged care industry knowledge, high-volume environment experience
Responsibilities
process resident billing transactions, manage resident accounts, resolve complex billing queries, ensure compliance with aged care legislation, provide customer service to residents and families
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