Senior Customer Deployment Engineer
Core
Lead the installation, upgrade, and operational delivery of ACRA (a secure enclave platform) in customer environments, ensuring production readiness and handover.
Role type
Senior Customer Deployment Engineer
Builds
ACRA secure enclave platform deployments and upgrades across cloud, on-premise, and customer-managed environments
Domain
Cybersecurity / Dual-use technology / Infrastructure
Required skills
Kubernetes deployment and troubleshooting, Linux administration, networking (DNS, TLS, storage), customer-facing delivery, upgrade management, Bash/Python scripting
Preferred skills
OpenShift, air-gapped environments, regulated/government settings, Terraform, Ansible, Argo CD, monitoring, secrets management
Technologies
Kubernetes, OpenShift, Helm, GitOps, Bash, Python, Linux, DNS, TLS, Terraform, Ansible, Argo CD
Responsibilities
Lead customer installations from discovery through validation and handover; Gather high-level requirements including workloads, constraints, and security needs; Configure ACRA using the Onboarding Wizard across various environments; Act as primary technical contact for delivery and relationship building; Plan and execute ACRA upgrades with backup and recovery procedures; Troubleshoot live deployment issues and coordinate with engineering; Improve installation tooling and documentation based on feedback
Seniority
Senior, hands-on IC