Customer Service Specialist
Core
Supporting Australians with financial and government enquiries via high-volume inbound calls, applying financial literacy to guide customers accurately and empathetically.
Role type
Customer Service Specialist (Inbound)
Builds
Inbound call center operations for a Federal Government department
Domain
Australian Public Sector / Financial Services
Deliverable
client delivery
Required skills
Financial literacy, strict adherence to scripts and compliance guidelines, high-volume call handling, accuracy, composure under pressure, attention to detail
Preferred skills
Experience in banking, insurance, accounting, retail finance, or government
Technologies
None explicitly stated
Responsibilities
Handling high-volume inbound calls regarding financial and government matters, applying financial concepts to guide customers, maintaining professionalism across varied conversation types
Seniority
Individual Contributor