Team Leader Field Operations
Core
Lead a team of field operators and coordinate contractors to deliver customer connection services, fault response, and service restoration for water, sewer, and recycled water networks.
Role type
Senior IC field operations team leader
Builds
Customer connection works, maintenance, repair, and rectification activities for water infrastructure
Domain
Utilities / Water infrastructure
Deliverable
physical/clinical work
Required skills
Team leadership, operational oversight, safety leadership, technical guidance, customer advocacy, roster management, compliance management, stakeholder engagement
Preferred skills
Knowledge of water and sewer connection standards, experience in regulated environments, ability to manage complex customer matters
Technologies
None stated
Responsibilities
Lead and coach a team of Customer Connections Field Operators; Coordinate contractors to achieve high-quality outcomes; Plan and oversee maintenance, repair, and rectification works; Act as an escalation point for complex customer matters; Ensure compliance with legislation and regulations; Monitor service delivery performance and drive continuous improvement; Support roster management and out-of-hours response.