Case Manager
Core
Coordinate case activities, maintain records, and ensure cases are progressed within required timeframes.
Role type
process-driven case administrator
Builds
case documentation and reports
Domain
customer support operations
Deliverable
dashboards & analysis
Required skills
case management, data entry, documentation, stakeholder liaison, process compliance, Microsoft Office, multitasking
Responsibilities
Manage and track cases from initiation through to completion, Review and maintain case documentation, Ensure accurate data capture in systems, Monitor case progress and follow up on actions, Prepare correspondence and reports, Liaise with internal stakeholders for case resolution