Rostering Coordinator
Core
Manage and maintain effective rosters for Personal Support Workers providing in-home and community support to people with spinal cord injuries.
Role type
Operations coordinator (rostering)
Builds
Service continuity and coverage for disability support clients
Domain
Disability services / Community support
Required skills
Rostering experience, Roster management, Client liaison, Conflict resolution, NDIS compliance, Recruitment support, Award compliance, System improvements
Preferred skills
ShiftCare software, NDIS client experience, SCHADS Award knowledge, After-hours availability
Technologies
ShiftCare
Responsibilities
Develop and maintain rosters to ensure appropriate coverage and continuity of services; Act as the first point of contact for clients and families regarding rostering and service delivery; Respond to last-minute absences, cancellations and urgent rostering requirements; Participate in recruitment of Personal Support Workers; Ensure rosters comply with the SCHADS Award, Fair Work requirements and NDIS requirements; Coordinate brokered care and liaise with external agencies as required; Maintain accurate roster and service delivery records; Contribute to improvements in rostering systems and processes; Participate in after-hours handover and provide on-call support when required; Ensure appropriate return to work schedules in consultation with the Work Health and Safety Business Partner
Seniority
Mid-level, hands-on IC