Design Researcher
Core
Conduct end-to-end UX research to translate user needs and behaviors of maintenance technicians and operations teams into actionable product decisions for an AI-powered asset management platform.
Role type
Senior UX Researcher (B2B SaaS)
Builds
AI-first maintenance and asset management platform
Domain
Industrial operations / B2B SaaS
Deliverable
production ML models | product features
Required skills
Qualitative and quantitative research methodologies, user recruitment and session facilitation, data synthesis and storytelling, cross-functional collaboration, independent project management, AI tool adoption for research workflows, analytics tool proficiency (e.g., Amplitude)
Preferred skills
Background in industrial or field-based user populations, psychology/HCI/anthropology degree, service design or journey mapping experience, B2B SaaS product experience
Technologies
Amplitude, AI research tools
Responsibilities
Own research from scoping to presentation, translate complex findings into clear narratives, conduct site visits and observations with field workers, champion customer empathy via storytelling and insight repositories, leverage AI tools to accelerate research workflows, establish research tools and rhythms
Seniority
Mid-Senior, hands-on IC
