Customer Care Coordinator- Rockhampton
Core
Welcoming face and voice of the Rockhampton Clinic, engaging with customers via phone, email, and face-to-face to provide tailored information, schedule appointments, guide customers through hearing devices, resolve concerns, support local marketing, perform minor hearing aid repairs, and maintain customer records.
Role type
Customer Care Coordinator
Builds
Customer service experiences and clinic operational efficiency
Domain
Healthcare / Hearing aids
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, CRM systems, administrative skills, communication, interpersonal abilities, attention to detail
Responsibilities
Engaging with customers via phone, email, and face-to-face interactions; Scheduling appointments for hearing assessments; Guiding customers through hearing devices and accessories; Resolving customer concerns; Supporting local marketing initiatives; Performing minor hearing aid repairs; Providing administrative support and maintaining accurate customer records