Software Engineer, Platform Experience
Core
Solve end-to-end production issues for AI agent workflows, debug agent/prompt failures, and build automation to prevent recurrence.
Role type
Senior IC platform engineer (AI agents)
Builds
Automation, runbooks, and tools to stabilize multi-agent customer experience stacks
Domain
AI agents, customer experience, multi-agent systems
Deliverable
production ML models
Required skills
end-to-end problem solving, AI agent debugging, prompt engineering, LLM workflow troubleshooting, automation design, customer-facing troubleshooting
Preferred skills
Node.js, TypeScript, React, Express, AI coding tools (Claude Code), observability (Grafana, Honeycomb, Sentry)
Technologies
Node.js, TypeScript, React, Express, LLMs, AI agents
Responsibilities
Trace and fix production issues in AI agent workflows, debug agents and prompts, build automation to prevent recurrence, surface patterns to product, escalate genuine product bugs
Seniority
Senior, hands-on IC
