LAC Information Officer
Core
Frontline inquiry handling and customer service for the Local Area Coordinator (LAC) program, empowering people with disability to choose and control their NDIS services.
Role type
Frontline Information Officer / Customer Service Specialist
Builds
Frontline inquiry handling services and participant record management within the NDIS Business System
Domain
Disability services / National Disability Insurance Scheme (NDIS)
Deliverable
client delivery
Required skills
NDIS technical procedures knowledge, human services sector experience, client management systems proficiency, Excel, complaint management, record maintenance
Preferred skills
Lived experience of disability, contemporary attitude towards disability
Responsibilities
First point of contact for people with disability and community members, linking participants to internal and external resources, maintaining detailed participant records, managing initial response to complaints
Seniority
Individual Contributor, frontline staff