Recoveries Lead
Core
Lead end-to-end investigation and management of recoverable damage claims, disputes, and legal recovery matters to protect network and financial interests.
Role type
Senior operational and subject-matter lead for legal recoveries
Builds
Recovery outcomes, service delivery, and data integrity for nbn's network
Domain
Telecommunications infrastructure and legal recoveries
Required skills
claims management, dispute resolution, legal recovery processes, liability assessment, evidence analysis, negotiation, outsourced service provider management, governance, analytics, workflow optimization
Preferred skills
telecommunications network knowledge, damage prevention practices, technology automation, risk management
Responsibilities
Assess liability and causation for damage claims, determine case strategy, manage complex escalated matters, coordinate recovery outcomes with external parties, oversee service-provider performance and quality, strengthen recovery procedures and controls, analyze recovery trends for process improvements, lead technology and automation enhancements
Seniority
Senior, hands-on IC with leadership responsibilities