Community Engagement Manager, NT
Core
Build trusted relationships with customers, community groups, and local stakeholders to strengthen financial inclusion and improve banking accessibility in remote and regional communities.
Role type
Community Engagement Manager
Builds
Enhanced remote servicing and community engagement model
Domain
Financial services / Indigenous community engagement
Deliverable
client delivery
Required skills
Community engagement, customer advocacy, social services, financial inclusion, Indigenous engagement, relationship management, stakeholder management, financial education, program delivery, autonomous work in dispersed locations
Preferred skills
Passion for supporting Indigenous and Torres Strait Islander communities, cultural awareness, diversity and inclusion appreciation, coaching capability
Responsibilities
Build trusted relationships with customers, community groups, and local stakeholders; Support vulnerable customers to access banking services and build confidence using digital banking tools; Deliver financial education and community engagement initiatives; Partner with Indigenous organisations, councils, and service providers to identify local needs and opportunities; Represent Westpac within communities and advocate for positive customer outcomes; Contribute to outreach activities that strengthen access to banking in remote locations
Seniority
Individual Contributor