Program Manager I - Billing and Credit PMO
Core
Program Manager bridging Billing, Credit Wireless, and technical IT teams to resolve complex customer billing issues, streamline operational workflows, and support accurate offer releases.
Role type
Program Manager I
Builds
Automated reporting solutions, process improvements, and technical documentation for wireless billing systems.
Domain
Telecommunications / Wireless Billing
Required skills
Project lifecycle management, Cross-functional communication, Process mapping, Data analysis, SQL, Microsoft Excel (Pivot Tables, VLOOKUP), Google Sheets, Jira, Microsoft Access, Hive, Generative AI tools
Preferred skills
Wireless telecommunications industry experience, Formal program/project management methodologies
Technologies
SQL, Microsoft Access, Hive, Jira, Google Sheets, Microsoft Excel, Generative AI tools
Responsibilities
Act as primary liaison for Billing and Credit Wireless teams to ensure timely project initiation, validation, and completion; Create and update detailed flowcharts, diagrams, and process flow documentation; Identify and resolve systematic customer billing issues while coordinating wireless offer releases; Develop automated reporting solutions and process improvements using databases and spreadsheets; Analyze operational metrics to define problems and execute targeted system changes.
Seniority
Junior, hands-on IC