IT Infrastructure Manager
Core
Managing IT technologies, personnel, and operations for a Service Operations Center (SOC), ensuring high availability of critical business systems and regulatory compliance.
Role type
Senior IT Infrastructure Manager
Builds
SOC IT infrastructure, network services, database systems, backup/recovery solutions, and operational standards.
Domain
IT Infrastructure / Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, technical knowledge of Microsoft technologies (Windows Servers, Active Directory, MS SQL), Cisco networking (LAN/WAN, firewalls, VLANs), VMware virtualization (ESXi, vCenter), capacity planning, disaster recovery strategy, vendor management, staff mentoring, strategic planning.
Preferred skills
ITIL certification, PMI certification, 5+ years of management experience.
Technologies
Windows Servers, Active Directory, MS SQL, Cisco switches/routers, CheckPoint Firewalls, VMware ESXi, vCenter, SAN, WAN acceleration devices.
Responsibilities
Oversee SOC IT department operations including LAN/WAN, databases, and backup recovery; manage day-to-day operations, downtime, and service level reporting; maintain network and data security; manage staff activities and vendor relationships; develop hardware/software standards and backup strategies; plan system upgrades and capacity utilization.
Seniority
Senior, hands-on IC with management responsibilities