Manager, Professional Services - India
Core
Lead service delivery and implementation for JumpCloud's unified IT management platform, bridging architectural strategy with hands-on technical delivery for customers.
Role type
Manager, Professional Services
Builds
Custom automation solutions and secure IT implementations for global customers
Domain
IT Management / Identity & Access Management (IAM)
Required skills
Team leadership, Scrum management, PowerShell scripting, Bash scripting, Python, Active Directory, Microsoft 365, AzureAD, Okta, LDAP, RADIUS, SAML, OIDC, SCIM, Cloud platforms (AWS/Azure/GWS), OS management (Windows/macOS/Linux)
Preferred skills
Project management strategies
Responsibilities
Lead and mentor a distributed team of Professional Services and Software Engineering professionals, Manage the team using Scrum methodology including backlog planning and sprint tracking, Strategize offerings and plans to drive better service delivery adoption, Collaborate with cross-functional global teams to drive successful customer delivery outcomes, Drive product adoption and contribute to customer retention and growth, Drive, track and implement professional services metrics to evaluate team performance, Own and design complex tools and solutions for customer needs, Identify trends and review data for tooling and process improvements, Represent the team in strategic meetings with internal stakeholders, Provide technical guidance on User Adoption strategy and custom integrations, Manage a team that consults, plans, and oversees migrations from legacy directories to JumpCloud
