Resident Services Manager
Core
Deliver proactive, value-driven service and foster trusted relationships with residents and stakeholders in bespoke residential buildings.
Role type
Senior IC resident services manager
Builds
Seamless day-to-day operations and enhanced living experiences for residents
Domain
Residential property management
Required skills
Resident service management, site coordination, property management administration, community event coordination, by-law guidance, incident reporting, key management, stakeholder communication, KPI monitoring, mentorship
Preferred skills
Property management software proficiency, facilities management knowledge
Responsibilities
Serve as the first point of contact for residents, manage building inductions and move-ins/out, coordinate community events, handle resident inquiries, support maintenance requests, monitor amenity bookings, oversee security logs and CCTV, manage visitor and contractor registrations, conduct daily walkthroughs, prepare reports and newsletters, issue building notices, maintain office supplies, welcome new residents, gather resident feedback, support Client Experience Executive with administration tasks.
Seniority
Senior, hands-on IC