Senior Technical Specialist - ICT
Core
Provide business-as-usual administration, technical troubleshooting, and customer support for Microsoft 365 tenants and connected identity, collaboration, and security services for Queensland Government customers.
Role type
Senior IC Microsoft 365 Technical Specialist
Builds
Operational stability and resolution for Microsoft 365 services (Entra ID, Exchange Online, Teams, SharePoint, OneDrive)
Domain
Government / Enterprise IT
Required skills
Microsoft 365 administration, Microsoft Entra ID management, Exchange Online support, Microsoft Teams administration, SharePoint Online administration, OneDrive administration, PowerShell scripting, Microsoft Graph API usage, incident diagnosis and resolution, tenant configuration
Preferred skills
Microsoft 365 Administrator certification, Microsoft Teams certification, Microsoft Endpoint certification, Microsoft Identity certification, Microsoft Security certification, multi-customer managed service experience, Queensland Government security obligations knowledge
Technologies
Microsoft 365, Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, PowerShell, Microsoft Graph
Responsibilities
Provide advanced operational support, diagnosis, and resolution for Microsoft 365 incidents and service requests; Administer Microsoft Entra ID and Microsoft 365 including user/group management, access issues, licensing, authentication, and guest access; Support Exchange Online and mail services including mail flow and permissions; Resolve Microsoft Teams, SharePoint Online, and OneDrive incidents including collaboration and synchronization issues
Seniority
Senior, hands-on IC
